Last Updated: February 14, 2024
Thank you for shopping at Makiling Threads. We strive to provide you with high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we’re here to help. Please review our Refunds and Returns Policy below:
1. Eligibility:
- To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging.
- Returns are accepted within 30 days from the date of purchase.
2. Initiating a Return:
- To initiate a return, please contact us at makilingthreads@gmail.com with your order number and reason for return. Our customer support team will provide you with further instructions on how to proceed.
3. Return Process:
- Once your return request is approved, you will be provided with a return shipping address.
- Please securely package the item(s) to be returned and ship them back to us using a trackable shipping service.
- You are responsible for paying the return shipping costs, unless the return is due to our error or a defective product.
4. Refunds:
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider’s policies.
5. Exchanges:
- We currently do not offer exchanges for returned items. If you wish to exchange an item for a different size or color, please initiate a return for the unwanted item and place a new order for the desired item on our Website.
6. Contact Us:
- If you have any questions or concerns about our Refunds and Returns Policy, please contact us at makilingthreads@gmail.com or by mail at:Makiling Threads Cuyab Hotspring Resort, Brgy. Bucal, Calamba, Laguna
Thank you for shopping at Makiling Threads. Your satisfaction is our priority, and we appreciate your business.
Legal Language:
- Makiling Threads reserves the right to modify or update this Refunds and Returns Policy at any time without prior notice. Changes to this policy will be effective immediately upon posting on this page. It is your responsibility to review this policy periodically for any updates.